This Privacy Policy describes how CrypAlgos Technology Private Limited ("CrypAlgos," "we," "our," or "us") collects, uses, and protects your personal information when you use our cryptocurrency trading platform. By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, complete KYC verification, make transactions, or contact us for support. This includes your name, email address, phone number, government-issued identification documents, proof of address, financial information, and transaction history. We also automatically collect information about your device, browser, IP address, and how you interact with our Platform.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services, verify your identity as required by law, process transactions and prevent fraud, communicate with you about your account and our services, comply with legal and regulatory requirements, develop new features and services, and provide customer support. We may also use your information for analytics and to better understand how users interact with our Platform.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who help us operate our Platform, law enforcement or regulatory authorities when required by law, professional advisors such as lawyers and accountants, and in connection with a merger, acquisition, or sale of assets. All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.
4. Data Security
We implement industry-standard security measures to protect your personal information including encryption of data in transit and at rest, multi-factor authentication, regular security audits and penetration testing, secure data centers with 24/7 monitoring, and access controls limiting employee access to your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for at least 5 years after account closure as required by financial regulations. Transaction records are maintained for 7 years. Marketing communications preferences are kept until you opt out or we are required to delete them.
6. Your Rights and Choices
You have the right to access, update, or delete your personal information by logging into your account or contacting us. You can opt out of marketing communications at any time. You may request a copy of your personal data or ask us to transfer it to another service. In certain jurisdictions, you have additional rights including the right to object to processing and the right to data portability.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies help us remember your preferences, analyze site traffic, personalize content, and improve security. You can control cookies through your browser settings, but disabling cookies may limit some Platform functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses approved by relevant authorities. By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
9. Children's Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without proper consent, we will take steps to delete such information from our systems.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.
11. Compliance with Laws
We comply with applicable data protection laws including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Indian data protection regulations. We may update our privacy practices to reflect changes in applicable laws and will notify you of material changes as required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our Platform and notify you of material changes by email or through Platform notifications. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us at privacy@crypalgos.com. For general support, you can reach us at support@crypalgos.com. We will respond to your inquiries within 30 days.
14. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO directly at dpo@crypalgos.com for any privacy-related questions or concerns. Our DPO will ensure that your privacy rights are respected and that we maintain compliance with applicable data protection laws.
15. Consent Withdrawal
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please contact us using the information provided in the Contact Us section above.
For privacy questions or concerns, email us at support@crypalgos.com
Last updated: August 15, 2025